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SHIPPING AND DELIVERY

What You Need to Know

DOMESTIC SHIPPING POLICY

We offer free delivery for all UK orders over £100

Shipment processing time

We aim for all orders to be processed within 2-3 business days. Orders are not shipped at weekends or on public holidays.

Please allow additional days in transit for delivery.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order are based on size and weight and will be calculated and displayed at checkout, but they start from £2.99 for large letter items.

Our preferred shipping method is Royal Mail Tracked but under certain circumstances we will need to use a different provider, such as Evri.

Using Royal Mail we aim to deliver items in 3-5 business days from purchase. However, delivery delays can occasionally occur and this is beyond our control.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

INTERNATIONAL SHIPPING POLICY

The Doll Emporium currently ships Worldwide (excluding Australia and some other country locations).

Please be aware that it is the customers duty to ensure the items they purchase are allowed into their region and adhere to their country's rules and regulations.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout and are based on size and weight. 

International shipping is more variable in price and delivery time than domestic shipping but our estimates are:

Europe 5-10 business days (using Royal Mail International Tracked and Signed) prices start from £13.99

Rest of the World and USA 7-15 business days (using Royal Mail International Tracked and Signed) prices start from £19.99

Customs, Duties, and Taxes

All international customers will have to pay import duties and taxes via their local customs prior to delivery. International customers will be responsible for any customs and taxes imposed during or after shipping and are the sole responsibility of the customer (tariffs, taxes, etc.).

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